1º-How long will it take to receive my order?
2º-Where will my order be delivered to?
3º-What happens if I am not at home when the order is delivered?
4º-How do I pay for my purchase on sanjamon.com?
5º-What happens if I am not satisfied with the product?
6º-What areas of Europe does sanjamon.com deliver to?
7º-Can I send my order as a gift?
8º-How do I use my promotional code?
9º-How much are the delivery rates?
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1º- How long will it take to receive my order?
You will receive your order within a maximum of 72 hours from the time your order was submitted. Deliveries will only be made on working days.
2º-Where will my order be delivered to?
You will receive your order conveniently at your home or at the delivery address you provided.
3º-What happens if I am not at home when the order is delivered?
The courier will telephone you and if he cannot contact you he will leave a note with a contact telephone number for you to call and rearrange delivery. This, of course, incurs no extra charge to you.
4º-How do I pay for my purchase on sanjamon.com?
You may pay for your purchases from any country in Europe in three ways.
Credit card
Pay conveniently and completely securely by credit card using our payment gateway system, which accepts all credit cards.
Bank transfer
Transfer to account number: IBAN/BIC: ES87 21006047830100013971 / CAIXESBBXXX
PayPal
Pay conveniently using your PayPal account, leader in online Internet payments around the world.
5º-What happens if I am not satisfied with the product?
Our objective is to ensure the absolute highest level satisfaction for our customers, but if for whatever reason you are not satisfied with your purchase we guarantee that we will send you another product of similar characteristics to the one you requested or if you wish, we will refund your money, and we will incur all delivery charges. (You will have to return the other product to us so we can see what the problem is)
6ºWhat areas of Europe does sanjamon.com deliver to?
We deliver door to door to all corners of Europe, at very competitive prices. You can check the countries we deliver to on the table below.
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ZONA 1 |
ZONA 2 |
ZONA 3 |
ZONA 4 |
ZONA 5 |
ZONA 6 |
| |
France |
Germany
Belgium
Netherlands
Denmark
Luxembourg |
Italy
Great British
Austria |
Switzerland |
Greece
Slovakia
Eslovenia
Estonia
Hungary
Ireland
Latvia
Lithuania, Poland
Czech Rep. |
Sweden
Finland
Norway |
| UP TO 2 KG |
15 € |
23€ |
23€ |
55 € |
50 € |
59 € |
| UP TO 5 KG |
17 € |
28 € |
28 € |
60 € |
54 € |
63 € |
| UP TO 10 KG |
18 € |
40 € |
40 € |
60 € |
61 € |
72 € |
| UP TO 15 KG |
19 € |
49 € |
49 € |
65 € |
69 € |
80 € |
| UP TO 20 KG |
22 € |
53 € |
53 € |
70 € |
77€ |
88 € |
| UP TO 25 KG |
25 € |
79€ |
79 € |
75 € |
84 € |
96 € |
| UP TO 30 KG |
29 € |
83 € |
83 € |
80 € |
92 € |
105 € |
| UP TO 40 KG |
38 € |
89 € |
89 € |
99 € |
99 € |
113 € |
TAXES INCLUDES
7º-Can I send my order as a gift?
Once you have registered as a client, and you have chosen your desired products, a button will appear on screen, giving you the option to change the address and you can type in the new delivery address for your order. At no time will the person who receives the parcel see the value of the goods; the delivery docket will state the product details but never the price. In addition you will also be able to write a personal note to the addressee which we will deliver on a greeting card with your order.
8º-How do I use my promotional code?
It is very easy. You simply have to shop online as normal, and once the delivery address has been confirmed, a screen will appear with a little box on it for you to insert the promotional code. Type your code and press the pink button.
9º-How much are the delivery rates?
We guarantee delivery within 72 hours, once your order has been submitted. You can see how much delivery rates are on the table below.
We work with the best parcel delivery companies to guarantee you a reliable, punctual service. Once your order has been shipped, you can track your shipment at any time, using our parcel tracking system.
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